All of our balloons are of the highest quality, orders are quality checked and treated if applicable. This guide will assure you get the maximum enjoyment from your displays.

🌡️ Balloons and Temperature

To ensure the best appearance and longevity, balloons should always be kept at room temperature and away from extreme heat or humidity.

We strongly recommend placing all balloon setups in fully shaded areas. Direct sunlight can cause balloons to expand and pop, while high humidity may cause clear or confetti-filled balloons to become cloudy or lose their shape.

Avoid placing balloons near heat sources such as radiators, heaters, or in hot rooms, as helium expands in high temperatures and may lead to bursting. Similarly, balloons left in cold environments may temporarily deflate but typically re-inflate once returned to a warmer space.

Please note that sudden changes in temperature, especially from warm to cold, can also cause vinyl text or personalized designs to bubble slightly on the balloon’s surface.

If your balloons are exposed to rain and begin to droop, allow them to dry as most will float again once moisture has evaporated.

🌦️ Weather Conditions

Our balloon weights and installations are not designed to withstand moderate to strong winds. If left unattended, balloons may fall or become detached. Balloon garlands are particularly vulnerable outdoors and are not suitable for overnight or multi-day events. For optimal results, we suggest keeping all balloon décor indoors or in sheltered areas.

💦 Pool Installations

Placing balloons in or around a pool should be done with caution. Water features, wind, or movement in the pool can lead to popping, tangled strings, or interference with pool equipment such as pumps or drains. If high temperatures or wind are expected, we recommend moving any poolside balloon installations indoors.

🏠 Indoor Installations

Lights, paint textures, irregular surfaces and even static can all pop balloons. If you are planning on placing your balloons on a ceiling, ensure that you test it first. Be mindful of any sharp object, corners or rough surfaces.

🎈Balloon Ribbons

Occasionally the ribbons on some balloons can get tangled during transit. Whilst we do all we can to make sure this doesn't happen, if they arrive a little twisted, they'll simply need a little bit of care to make them perfect again. We're unable to provide refunds for tangled ribbons.

🎊 Confetti Balloons

If the confetti has dropped to the bottom of the balloon, you can re-charge the confetti to help it to stick to the sides by creating static on the outer surface of the balloon. Rotate the balloon to move the confetti around inside and, using your hand or a cloth, gently rub the balloon for a few seconds at the points where you would like the confetti to stick. 

👶🏻 Child and Pet Precautions

Balloons are not toys. Un-inflated or burst balloons can present a choking hazard and should never be left with children under the age of eight without supervision. Store balloons away from pets to ensure that they cannot get themselves tangled with balloon ribbons or accidentally ingest popped balloons or their decorative contents such as confetti, feathers, or other materials. If a balloon pops, clear away any broken balloons and it's decorative contents (if applicable) immediately.

😷 Latex and Allergies

Most balloons are made of latex and may cause allergies. Please look out for symptoms in case of allergies and seek immediate help.

💨 Inhalation of Helium

Inhaling helium can be dangerous and it is not recommended. It can deprive your body of oxygen and can result in a fatality.

🌳 Balloons and the Environment

At the end of a balloon's life, cut the end of the balloon with scissors to remove any air or balloon gas, then dispose of it in the bin. Never release balloons into the environment. All released balloons become litter.

Helium is sensitive to temperature so we suggest keeping your balloons away from extreme heat and extreme cold. Our latex balloons are made from natural rubber so over time the helium escapes, the balloons will become smaller and start to lose their ability to float. We recommend inflating your balloons as close to the start time of your event as possible.

For an estimate on how long balloons will float with helium please see the chart below.

Balloons are delicate by nature. While we use only the highest quality materials and take every necessary precaution to ensure your balloon decor lasts throughout your event, once the balloons leave our premises, they are beyond our control.

Haflaty Store is not liable for any damage caused by environmental conditions, movement, or mishandling after delivery or installation. This includes, but is not limited to, balloons popping or installations being altered.

Refunds or replacements will not be issued for any damage that occurs after completion. Any requested replacements will be charged accordingly.

Order Modifications

After your booking is confirmed, balloon colors and design selections cannot be
changed. If a color or style change is absolutely necessary, a restocking fee
will apply.

Cancellations, Transfers, and Refunds

Please note that Haflaty Store does not offer cancellations, exchanges, or
refunds for any reason, including changes in weather or event plans. We also
reserve the right to cancel any booking at our discretion.

Photography and Media Use

By booking with Haflaty Store, clients grant permission for the capture and use
of photographs or videos of their event installations. These may be used by
Haflaty Store for promotional purposes across web content, advertising, or
social media platforms. All such media content remains the property of Haflaty
Store.

We are committed to making your celebrations special and thank you for your
understanding and support in helping us maintain the quality and safety of your
balloon décor!