FAQ

SHIPPING & PAYMENT

At this time, we are only shipping within Qatar on orders of minimum QAR 80.

We deliver within 24-48 hours.

30 QAR flat rate and for orders over 250 QAR delivery is free.

Please let us know of any changes ASAP. We always deliver to the address supplied at the time of checkout and are not responsible for packages delivered to an incorrect address.

We accept all major credit cards and cash on delivery.

Should you wish to cancel your order before we have delivered it, please contact us right away. We will need to retrieve your order from our delivery partners to cancel your order and refund the purchase.

We process and package our orders quickly, so please contact us immediately.It is possible that the order is already on its way to you and then we would not be able to add to that package. You will then have to place another order.

GENERAL INQUIRIES

Sorry, we are an online store with no retail shop front for browsing.

If you sign up for our newsletter, you'll receive a discount on your next purchase. You'll also be the first to know about sales and discounts.

As a relatively young and small retail store, we love supporting other local businesses in our community! We love working with industry professionals such as event stylists, party planners, cake decorators and related businesses. Please contact us at info@haflatystore.com for more details.

RETURNS AND EXCHANGES

Unfortunately, at this time, due to COVID-19, we are unable to accept returns or exchanges for the safety of our customers and us. All purchases are final sale. We apologize for the inconvenience and appreciate your understanding!

Please accept our sincere apologies if you have received a wrong or faulty item. We take great care in packaging your order and if we make a mistake, we want to correct this error immediately. Please let us know what you ordered and what you received in its place. Missing, incorrect or damaged items must be reported to us within 3 days of receipt of the order. Contact us as soon as possible to resolve the issue

Once your return has been received and it complies with our returns policy, we will refund you by your original payment method. Payments can take up to seven working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

BALLOON & PRODUCT INFO

Sorry, we don’t offer an inflation service. All balloons orders are shipped flat, uninflated ready for inflation on the day of your celebration.

Balloons are delicate items that can pop easily. Avoid over inflation, sharp objects, harsh climates and very hot or cold objects. Please try to keep your balloons in a stable environment. If they get too hot, they can expand and burst and if they get too cold they can shrink making decals start to peel up and off. Please do not bash and throw your balloons around as this can damage them making them leak helium or air. Do not leave your balloons in a hot car as helium expands in the heat causing your balloons to pop. Be sure to have the air conditioner on while travelling in the car with your balloons. Be sure to treat them with care. If concerned about your balloon popping, we suggest ordering spares. Our balloons are sold uninflated, therefore we cannot take any responsibility for damage during inflation.

Please note that the actual product color may vary slightly from the photo in the listing because of differences in computer monitors and smartphone/tablet screens. We do our best to provide you with accurate information provided to us by our suppliers. We also try and coordinate our products into colors and themes for you but cannot guarantee an exact match. Please contact us if you have any questions about matching products. We are happy to send actual photos if needed.

Unfortunately, we are not offering customization services at the moment.

Party in Your Inbox!

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